80 Per Cent of IT Organisations Experience IT Operational Issues

Poor or non-existent process formalization has resulted in more than 80% of information technology organizations experiencing IT operational issues, says META Group.

Although every ITO group has some procedural-level documentation and tool automation, META Group finds that fewer than 10 per cent of IT operational groups have their IT processes defined beyond simple process names or high-level process tasks.

Numerous frameworks for process, governance, and quality currently are used within the IT community at varying levels, with each methodology or framework having particular benefits and weaknesses associated with it. META Group has identified 16 core IT operational processes, with 21 related subprocesses, as well as numerous process-use scenarios.

In addition to these processes, the most commonly used frameworks/methodologies in the Global 2000 include:

• IT Infrastructure Library (ITIL), which commonly focuses on 11 service delivery and support processes
  
• Control Objectives for Information and related Technology (COBIT), which identifies four primary domains, with 318 associated control points for measuring process compliance
  
• The Project Management Institute, which has a project management framework
  
• Six Sigma, which identifies a process-refinement pattern (i.e., define, measure, analyze, improve, and control) to minimise output defects
  

See also:

• IT Staff Salaries to Escalate 10%-15% Through 2007


• Offshore Outsourcing Market to Grow 20% Annually Through 2008


• Over 50% of Organizations Will Have WLAN Deployments by 2006

Permalink: 80 Per Cent of IT Organisations Experience IT Operational Issues