IT-Review

Toshiba Announces a Worldwide Third-Party Component Exchange Program for Notebook PCs

Toshiba Corporation today announced that it has identified a potential issue relating to memory module components ("the components") which are incorporated into specific models of Toshiba notebook PCs. The components, under certain conditions and when used in combination with certain other components, might potentially cause blue screens or intermittent PC lockups, or undetected memory data corruption, though the possibility of any of these events occurring is extremely low. The components in question are not manufactured by Toshiba; they were supplied by third parties.

Toshiba takes a consumer-oriented approach to its PC business and is determined to minimize any possible impact that customers may experience from this issue. Accordingly, the company is voluntarily initiating an exchange program, at no cost to customers, for those components that are contained in certain Toshiba notebook PCs. A full list of PCs that may potentially contain the components is at the end of this announcement; not all of these PCs contain the subject components. The program will run worldwide from November 1, 2004 until April 30, 2005. Toshiba no longer uses the subject components in its notebook PCs currently in production.

Customers who own any of the notebook PCs listed below can download a Toshiba-developed utility that analyzes their PC's system to determine whether or not it contains the subject components. The utility can be downloaded from Toshiba's website or from the Toshiba websites serving each region. Alternatively, customers can also receive a copy of the utility on CD media by calling their local Toshiba customer service center. If the utility identifies the component as being contained in the customer's PC, it provides the customer with all the information required to receive a free replacement component.

For more details, please see the Toshiba America Information Systems, Inc. web posting at www.toshibadirect.com/CEP or call our customer service representatives at 1-866-544-1325.

List of PCs:
TECRA S1, TECRA 9100, TECRA M1, TECRA M2, Toshiba Satellite 2400, Satellite 2405, Satellite 1110, Satellite 1115, Satellite Pro M10, Satellite Pro M15, Satellite M30, Satellite M35, Toshiba Portege R100, Portege M200/M205, Dynabook T5, Dynabook E6, Dynabook V7, Dynabook Satellite M10, Dynabook SS S7, Dynabook SS 2100, Dynabook E7, Dynabook V8, Dynabook V9, Dynabook VX1, Dynabook SS M200.

PCs not on this list do not contain the subject component and are not part of this exchange program.

Source: press release

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